English (United Kingdom)

Program for service technicians

Our system supports the management of a team of field workers. The target recipients of the system are entities that provide service and support for technical devices in geographically dispersed locations.

SEE THE BENEFITS IN THE PROGRAM FOR SERWIS MANAGER

SEE THE BENEFITS IN THE PROGRAM FOR SERWIS MANAGER

 

Automatic creation of tasks to be performed by service technicians (using task templates)

 

Shortening the planning time by automatically loading service tasks on the schedule and route optimization

 

Increased effectiveness of the service time of the service technician through optimal division into regions and allocation to clients, resulting in the largest possible reduction of time spent by the employee on the move

 

The division into regions takes into account the qualifications and qualifications of employees

 

Increased effectiveness of service work through online communication with the planner

 

The ability to conduct a customer survey on site and automatically send its results to the server

Finesis system - a program for service technicians

 

Automatic creation of tasks to be performed by service technicians (using task templates)

 

Shortening the planning time by automatically loading service tasks on the schedule and route optimization

 

The division into regions takes into account the qualifications and qualifications of employees

 

Increased effectiveness of service work through online communication with the planner

 

Increased effectiveness of the service time of the service technician through optimal division into regions and allocation to clients, resulting in the largest possible reduction of time spent by the employee on the move

 

The ability to conduct a customer survey on site and automatically send its results to the server

Finesis system - a program for service technicians

 

Automatic creation of tasks to be performed by service technicians (using task templates)

 

Shortening the planning time by automatically loading service tasks on the schedule and route optimization

 

Increased effectiveness of the service time of the service technician through optimal division into regions and allocation to clients, resulting in the largest possible reduction of time spent by the employee on the move

 

The division into regions takes into account the qualifications and qualifications of employees

 

Increased effectiveness of service work through online communication with the planner

 

The ability to conduct a customer survey on site and automatically send its results to the server

Finesis system - a program for service technicians

FUNCTIONAL MODULES

FUNCTIONAL MODULES

1

Registration of orders

 REGISTRATION OF ORDERS: Import from ERP / WMS systems; Automation of work on entering orders; Setting time rules; Import from a task template.

• Import from ERP / WMS systems
• Automation of work on entering orders
• Setting time rules
• Import from a task template

2

Planning and optimization

PLANNING AND OPTIMIZATION: Visualization of points or supported devices on the map; Short planning time; Scheduling optimization; Automatic allocation of service technicians to tasks; Optimization of route costs.

• Visualization of points or supported devices on the map
• Short planning time
• Optimization of the schedule
• Automatic allocation of service technicians to tasks
• Optimization of route costs

3

Task scheduling

TIMETABLE SCHEDULE: Creating a visit schedule for each client; Allocation of customers to employees; Optimization of the schedule.

• Creating a visit schedule for each client
• Allocation of customers to employees
• Optimization of the schedule

4

Monitoring the execution of orders

MONITORING OF ORDER REALIZATION: Information on problems in the implementation of routes; Tracking of journeys; Monitoring the status of route implementation by service technicians (mobile device); GPS and current vehicle position.

• Information on problems in the implementation of routes
• Tracking of journeys
• Monitoring the status of route implementation by service technicians (mobile device)
• GPS and current vehicle position

5

Mobile communication with a service technician

MOBILE COMMUNICATION WITH THE SERVICE SENDER: Send to the mobile device a list of routes to be carried out; Sending information about additional activities at the client (eg surveys); Google navigation from a mobile device to customers; Ability to save and send additional comments regarding the client to the server.

• Send to the mobile device a list of routes to do
• Sending information about additional activities at the client (eg surveys)
• Google navigation from a mobile device to customers
• Ability to save and send additional comments regarding the client to the server

6

Settlement and analysis

CLEARANCE AND ANALYSIS: Rapid reporting; Automatic confirmation of order fulfillment; Timeliness of documents return; Fast analysis of process times.

• Quick creation of reports
• Automatic confirmation of order fulfillment
• Timeliness of returning documents
• Quick analysis of process times

1

Registration of orders

 REGISTRATION OF ORDERS: Import from ERP / WMS systems; Automation of work on entering orders; Setting time rules; Import from a task template.

• Import from ERP / WMS systems
• Automation of work on entering orders
• Setting time rules
• Import from a task template

2

Planning and optimization

PLANNING AND OPTIMIZATION: Visualization of points or supported devices on the map; Short planning time; Scheduling optimization; Automatic allocation of service technicians to tasks; Optimization of route costs.

• Visualization of points or supported devices on the map
• Short planning time
• Optimization of the schedule
• Automatic allocation of service technicians to tasks
• Optimization of route costs

3

Task scheduling

TIMETABLE SCHEDULE: Creating a visit schedule for each client; Allocation of customers to employees; Optimization of the schedule.

• Creating a visit schedule for each client
• Allocation of customers to employees
• Optimization of the schedule

4

Monitoring the execution of orders

MONITORING OF ORDER REALIZATION: Information on problems in the implementation of routes; Tracking of journeys; Monitoring the status of route implementation by service technicians (mobile device); GPS and current vehicle position.

• Information on problems in the implementation of routes
• Tracking of journeys
• Monitoring the status of route implementation by service technicians (mobile device)
• GPS and current vehicle position

5

Mobile communication with a service technician

MOBILE COMMUNICATION WITH THE SERVICE SENDER: Send to the mobile device a list of routes to be carried out; Sending information about additional activities at the client (eg surveys); Google navigation from a mobile device to customers; Ability to save and send additional comments regarding the client to the server.

• Send to the mobile device a list of routes to do
• Sending information about additional activities at the client (eg surveys)
• Google navigation from a mobile device to customers
• Ability to save and send additional comments regarding the client to the server

6

Settlement and analysis

CLEARANCE AND ANALYSIS: Rapid reporting; Automatic confirmation of order fulfillment; Timeliness of documents return; Fast analysis of process times.

• Quick creation of reports
• Automatic confirmation of order fulfillment
• Timeliness of returning documents
• Quick analysis of process times

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